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male patients, cosmetic surgery, men

For Cosmetic Surgeons, Job Competition Can Be Good for Business

A funny thing happened on the way to economic recovery. Despite improving fundamentals, the job market is as tough as ever — and, according to a recent article in The New Republic, the effects could show up in your practice. Why? Because in the hyper-competitive job market, a youthful appearance is increasingly seen as a […]

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millennials, smartphones mobile,

Want to Remain Relevant? Think like a Millennial

Maybe it’s because I just had a birthday — never mind which one — but the older I get, the more it seems like young people are taking over. Then again, according to a recent article by the Boston Consulting Group (BCG), it may not be my imagination. In the U.S., by 2030, Millennials will […]

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ASPS, 2013 statistics, cosmetic surgery procedures

Infographic Friday: ASPS Stats Suggest 2013 Was a Very Good Year

It’s often said there’s truth in numbers and if that’s the case, 2013 was truly a good year for the profession. According to just-released data from ASPS, 15.1 million cosmetic surgery procedures, including both minimally-invasive and surgical, were performed in the United States in 2013, up 3 percent from the year before. This infographic from […]

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realself, cosmetic surgery, search, San Antonio

Realself Research Reveals Top 10 Cities for Cosmetic Surgery Searches

When you think of major markets for cosmetic surgery, a few cities almost automatically come to mind: Los Angeles, Miami, maybe Dallas or Atlanta. Chances are you didn’t say San Antonio, Texas. Yet according to search data recently compiled by realself.com, the Alamo City boasts the highest interest in aesthetic procedures of any major metropolitan […]

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breast fat transfer, buzz index

Buzz Index: Breast Fat Transfer Has Folks Talking

There are good fats and bad fats but for many aesthetic consumers, the best fat is the kind you can remove from one problem area and inject into others that could use a little boost. And if recent discussions on RealSelf are any indication, that means breast fat transfers, which has garnered a Buzz Index score […]

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empathy, ROI, patients

Want a Better Return on Investment? Think Return on Empathy

According to conventional wisdom, the key to marketing success is to maximize ROI or Return on Investment but Martin Ingwer, founder of the Insight Consulting Group, would beg to differ. Instead, he suggests, the key is to focus less on the data-driven correlation between marketing costs and subsequent sales and more on the emotional relationship […]

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online reviews, patients, healthcare marketing

The Increasing Importance of Online Reviews — and How to Encourage Them

If you’re still thinking having online reviews of your practice is a “nice to have,” a new study by Software Advice offers compelling evidence that they’re more like a “need to have” for anyone trying to generate new business. When the company asked patients who use online review sites to research doctors, they found that […]

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online review, realself, women

Reviewing the Reviewers: Older Women Tend to Be Positively Pleased

Mirror, mirror, on the exam room wall, who are the happiest patients of them all? Given the glowing images of young people in advertising and the curmudgeonly ones of seniors on TV and movie screens, the answer might surprise you. When it comes to the sentiments expressed in online reviews, it turns out that older […]

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infographic, doctor-patient relationship, listening, informed patient

Now Hear This: Informed Patients Seek Doctors Who Listen

Are you a good listener? These days, you better be for one simple reason. Given the amount of information aesthetic consumers now have access to, doctors who don’t listen to what patients have to say about their care may find their surgical schedules a lot quieter than they’d like. As this infographic suggests, patients are […]

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Building a Global Practice, no Plane Tickets (or Yellow Pages Ads) Required

This morning, I read an article in an Australian newspaper, watched a sunrise in Hawaii and met with business acquaintances in Seattle, Los Angeles and New York — all without stepping away from my desk. If that doesn’t speak to the far-reaching, distance-obliterating power of the Internet, I don’t know what does. And that’s as […]

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social media, social healthcare, women, statistics

7 Statistics that Should Drive Your Digital Marketing

“Know thyself” goes the ancient aphorism but for doctors trying to market their practice to today’s digitally savvy aesthetic consumer, it might better read “Know thy patient.” And for those who still harbor doubts about the role the Internet plays in those patients’ healthcare decisions, consider the following statistics: 37% of women on a global […]

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tummy tuck, weight loss, RealSelf

When Is a Tummy Tuck More Than Just a Tummy Tuck?

Tummy tuck after weight loss: Elective cosmetic surgery or medically necessary procedure? The question is not academic and, if a recent article in The Wall Street Journal is any indication, the answer can have far-reaching consequences for doctors, patients and the health insurance companies that may or may not cover the procedure. Titled “Not Just […]

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patients, personas, customer service

Look Who’s Talking: Patient Personas Can Provide Invaluable Insights

Consumers are like snowflakes: no two are alike but there are definitely recurring patterns among them. Ascertain the type of person you’re dealing with and you stand a much better chance of transforming them from a curious prospect into a happy client. One way to do that, says Rachel Honig of Shankman|Honig, is to create […]

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pay per click, advertising, attribution

Click-bait: the Ugly Truth about Online Advertising

50% of all advertising is useless. We just don’t know which 50%. Often hailed as the “Father of Advertising,” the late David Ogilvy wrote those words long before there was an Internet, social media or search engines but they’re still worth remembering when implementing a digital marketing strategy and setting an advertising budget. In fact, […]

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infogrraphic, lead management

Infographic Friday: Are You Scaring Off New Patients with Monstrous Lead Management?

Vampires, zombies and ghosts, oh my. Another Halloween has come and gone but the seasonal scare-fest still serves as a timely reminder that you don’t need a fright wig or face paint to scare off new customers. Poor lead management, in fact, has probably killed off so much new business it could probably spawn a […]

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healthcare consumerism, empathy, engagement, empowerment, patient-centric marketing

Patients Prefer Doctors Who Embrace the 3 E’s of Healthcare Consumerism

Given the bugs revealed during the rollout of the Affordable Care Act, the effort will probably someday be a case study on how NOT to reinvent healthcare. Nevertheless — and whether you approve of “Obamacare” or not — it’s clear that healthcare IS in the process of being reinvented. In fact, one can argue that […]

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loyalty, patients, ROI

Infographic Friday: A Loyal Patient Is a Doctor’s Best Friend

When it comes to creating customer loyalty, some businesses have it easy: a punch card for a free meal at the local fast-food joint, miles or points for airlines’ frequent fliers or free shipping for regular users of Amazon.com and countless other e-commerce sites. Doctors, not so much. Needless to say, offering punch cards for […]

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skin rejuvenation, buzz index, RealSelf

Buzz Index: Summer’s Done But Skin Is Still Top of Mind

The beaches have emptied out, the swimsuits and pool towels have been put away, and people are facing up to the fact that the summer sun has taken a toll on their skin. The damage is not only on daily display in their bathroom mirrors, it’s a topic of discussion everywhere from the pages of […]

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5 Ways to Transform Consumer Inquiries into New Patients

So, you’ve updated the content on your blog, sent out your email newsletter and answered questions on RealSelf.com. Thanks to your hard work, an aesthetic consumer makes contact via phone or email — now what? Sadly, too many doctors think marketing ends with that initial contact when, in fact, it’s time to kick it up […]

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word of mouth, earned advertising

Truth(s) in Advertising: Consumers trust friends, online opinions and branded websites

Trust. When you get right down to it, no other factor — not price, not location, not credentials — carries more weight when consumers are trying to choose between providers offering similar services and products. And that’s especially true when what they’re considering is an elective, expensive and potentially emotion-laden subject like cosmetic surgery. So […]

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