Tag Archives | 5 Cs of Social Healthcare Marketing
gen x, healthcare marketing, cosmetic surgery

Healthcare for the Ages, Part III: Generation X and “Y” No Doctor Should Ignore Them

As children, they were called “latchkey kids” because they were often left on their own as their parents divorced; as they got older, they were called “slackers” because their subsequent experiences with societal institutions left them underwhelmed. They are, of course, the members of Generation X and while they seldom get the attention that Baby […]

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healthcare for the ages, aesthetic marketing, baby boomers

Healthcare for the Ages, Part II: Why It Still Makes Sense to Market to Baby Boomers

As noted in last week’s post, one key to long-term success for aesthetic practices is to engage Millennials, those 18–35 year olds who have not only become the largest demographic group in the U.S. but who are embracing cosmetic procedures like never before. Then again, perhaps the only thing worse than ignoring Millennials is focusing on […]

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Facebook, search, professional services

Will Changes at Twitter and Facebook Help or Hurt Your Practice?

If you send a tweet (or post a Facebook update) and no one sees it, does it make a sound? It’s not a Zen koan. It’s a recognition of the fact that the major social networks continue to roll out changes that will likely impact whether your fans and followers see your content or not. […]

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social healthcare, competition, digital doctor

Social Healthcare: How Do You Stack Up?

There’s no denying the fact that social media and healthcare can make strange bedfellows. After all, the former is all about sharing — some would say oversharing — while the latter is predicated on treating privacy as a sacred trust. Factor in the potential legal exposure that can result from mixing them indiscriminately and it’s […]

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leads, internet leads, lead management

It Ain’t Over ‘til It’s Over: Best Practices for Better Lead Management, Part II

As noted in a recent post, many practices are missing out on new business by being slow to respond to Internet leads. For one thing, such inquiries go cold quickly; for another, many patients reach out to several providers at once, following up with whoever responds first. But being first to respond is only half […]

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realself, video, marketing

Video Marketing 101: Keep It Simple, Personal, and Professional

When it comes to online video, the statistics are pretty compelling: 78% of people watch online videos every week 55% watch them every day Online video now accounts for 50% off all mobile traffic During the third quarter of this year, visitors to RealSelf set a new record, watching videos a whopping 1.2 million times. That […]

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search, social, content, facebook, google

Social Is the New Search: If You Want to Get Found, Get Social

When it comes to searching for information on the web, there’s no denying the power of Google. According to the data-counting website Internet Live Stats, the search giant gets more than 50,000 search queries per second. Little wonder, then, that businesses spend millions of dollars on SEO and other tactics to rank well and generate […]

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vanity metrics, fake reviews, authenticity

Keepin’ It Real: You Can’t Build an Authentic Business on Fake Reviews

Have you heard about the Freakin’ Awesome Karaoke Express? Based in San Francisco, it’s essentially a karaoke bar on wheels, a mobile sound system that promises to make your next party a sing-along sensation. There’s just one problem: It doesn’t exist. As the project’s acronym — F.A.K.E. — should make clear, it isn’t real. Instead, it’s […]

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healthcare marketing, social media, healthcare consumer

Infographic Friday: Get Ahead by Bridging the Gap of Social Engagement

You’ve no doubt heard the phrase ‘follow the money,’ but when it comes to marketing your practice, the more appropriate approach is to ‘follow the patients.’ That’s especially true as more people spend more time researching their healthcare options online and incorporating social content into their decision-making process. It’s a trend that doctors would be […]

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online health, social media, healthcare marketing

Online Health, Part II: Mixed Signals from Social Media

Unless you’ve been living in a cave, you know that your practice website is among the most powerful tools in your marketing arsenal. It is, in essence, your online storefront, a digital portal for potential patients to find out more about you, your services and your commitment to their care. And, as we’ve seen, a […]

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ARC, authentic, responsive, compelling, social

For More Effective Marketing, Follow the ARC of Social Healthcare

If you’re like many aesthetic professionals, you’ve probably found that social healthcare provides mixed results. On the one hand, the vast majority of aesthetic consumers — 90%, according to a recent RealSelf survey — expect doctors to be engaged in social media. On the other, you may have found yourself wondering why so few of […]

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brand awareness, cosmetic products, aesthetic marketing

Low Brand Awareness for Aesthetic Products Presents a Challenge — and Opportunity — for Doctors

Brand awareness. According to Wikipedia, it’s the extent to which a brand is recognized by potential customers and is correctly associated with a particular product. For companies like Lego or L’Oreal — both of which were named to this year’s most powerful brands list — it translates into instant name recognition and a healthy bottom […]

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mobile, email, conversions, clickthrough

Smart(phone) Marketing: Quick Tips for Better Results via Mobile Email

Chalk up another victory in mobile’s ongoing march to take over the Internet. Having already overtaken desktop computers in terms of time spent online, search preferences and email open rates, it seems that people are moving beyond simply reading their email on their phones; they’re also taking action as a result. According to a new […]

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social sharing, brand advocate

5 Tactics for Turning Lurking ‘Likers’ into Brand-loving Advocates

Everybody likes being “liked” but a new study suggests those clicks aren’t all they’re cracked up to be: When it comes to engaging with today’s online audience, it’s not how much your content is shared, but rather, how deeply people connect with it. The study, conducted by Social@Ogilvy and SurveyMonkey, surveyed 5,000 users of social […]

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social media, medical marketing, listtening

Debunking the ‘Myth of Social Media’ (and Doing It Right)

Sometimes it helps to look back to see where you’re going. One year ago this week, Gallup released a report titled, “The Myth of Social Media,” which featured a slew of statistics suggesting that even though the vast majority of Americans use social media, it has little or no influence on their buying decisions. Not […]

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social networks, engagement, healthcare marketing

So Many Social Networks, So Little ROI — and How to Solve the Problem

Snapchat, Instagram, Ello, oh my. Seems like every time you turn around, there’s a new social networking site that promises to introduce you and your practice to legions of people who will then click over to your website, fill out a form and schedule a consult or surgery. Or so the story goes. The fact […]

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social media, dos and donts, online reviews

Infographic Friday: The Dos and Don’ts of Social Media, Complaints and Compliments Edition

As previously discussed, social media presents special challenges for doctors that most other businesses don’t have to face. After all, the restaurant down the street doesn’t have to worry about maintaining customer privacy and no hotel ever faced a lawsuit for violating HIPAA. Needless to say, things get even more challenging when you move from […]

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social media, social healthcare, empowered patient, empowered doctor

Want to Connect with Today’s Empowered Patients? Be an Empowered Doctor

Picture the following scenario: A new patient comes into your office wanting to know about a new miracle procedure she recently heard about on Facebook or Twitter. You spend most of the ensuing consultation trying to counter socially driven misinformation with medically based facts only to have her leave in search of a provider who […]

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practice website, search, seo

5 Ways to Generate More Traffic to Your Practice Website (No SEO Skills Required)

You’ve probably seen the statistics: According to the Pew Research Center, 72% of Internet users say they’ve looked online for health information — and 77% of them say they began their last health-seeking session at a search engine. Question is will your practice website be among the results that Google, etc., return? If not, there’s […]

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content marketing

Infographic Friday: The Secrets of Content Marketing Success from Those Who Know

Epic Content Marketing. The Big Book of Content Marketing. Content Marketing for Dummies. Seems like every time you turn around, someone’s publishing a new book about how content marketing is the key to business success. They’re not wrong — producing content that actually helps people make more informed buying decisions may be the only way […]

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