Tag Archives | customer service
social media, complaints, online reviews

Infographic Friday: Don’t Let Social Complainers Spoil Your Day

You can satisfy some of the people all of the time and all of the people some of the time, but you can’t satisfy all of the people all of the time. OK, so Abraham Lincoln never said that but if the 16th president had had to deal with consumers venting their dissatisfaction via social media, […]

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customer self service infographic

Infographic Friday: Get Social to Counter Patient Complaints

Are you giving lip service to customer service? These days, if you’re ignoring social media as a channel to respond to customer complaints, you probably are. Worse yet, you’re also ignoring an excellent opportunity to turn those complaints into accolades that will net you new business. The fact is that customer service should be a […]

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social mobile customer service

4 More Takeaways from Nielsen’s Latest Social Media Report

When it comes to tracking consumers’ views on media — traditional, social or otherwise — few companies have a better handle on the current state of affairs than the longtime trend-trackers at Nielsen. So when they publish a report called “State of the Media: The Social Media Report 2012,” rest assured there are plenty of […]

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customer service social media

As Customer Service Goes Social, Doctors and Patients Benefit

When you envision social media, what do you see? A place where people can communicate with others about their interests, activities and experiences? A venue where you can interact with potential patients, provide insights and promote your practice? An avenue for customer service where you can respond to customer inquiries and concerns? If you didn’t […]

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